Customer Service > FAQ
- Are you a valid member of the Canadian International Pharmacy Association (CIPA)?
- What is required to place an order with CanadaDrugStop.Com
- How do I place a online prescription drug order?
- How do I place online prescription refill orders
- Is it safe to order from CanadaDrugStop.Com?
- Where are my medications dispensed from?
- What's the difference between the branded products you sell and the ones I get locally?
- Why are there packaging differences?
- Why are your drugs so much cheaper?
- How large a supply of my medication can I buy
- Should I tell my doctor that I'm having my prescriptions filled in Canada?
- What are ALL the costs associated with placing an order with CanadaDrugStop.Com?
- How do Canadian drugs compare to drugs from other countries in terms of safety and effectiveness?
- How can I contact CanadaDrugStop.Com?
- Once I place my online prescription order, how long does it take for me to receive my medications?
- What's the difference between generic drugs and brand name drugs?
- What if I can't find my prescriptions online?
- Do you charge a fee to have your licensed Canadian physician review and cosign my prescription?
- What do you charge for shipping on prescription and/or non-prescription orders?
- Can I bundle my order with someone else's order into the same package?
- Once I place my online prescription order, can I cancel it?
- How do you ship my medications to me?
- What happens if my package gets lost or damaged in delivery?
- What payment methods do you accept?
- When you charge my credit card, do you bill in US dollars or Canadian dollars?
- Do you charge any sales tax?
- What is your return policy?
- Why do the pills I receive from you look different from the ones I get from my local pharmacy?
- What are the names of the companies that manufacture generic drugs in Canada?
- What's the difference between an initial online prescription order and a refill prescription order?
- How come I can't download your order forms, documents or other promotional offers on your website?
- What happens if my package gets lost?
- What is your refund policy?
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Are you an valid member of the Canadian International Pharmacy Association (CIPA)?
Yes, we're an approved and valid member of the Canadian International Pharmacy Association (CIPA).
To view our credentials, please click here.
We are also Pharmacy Checker approved and offer all our customers a BuySafe guarantee on every order.
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What is required to place an order with CanadaDrugStop.Com
All you need is a valid prescription written by a qualified physician licensed in your country of residence.
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How do I place a online prescription drug order?
Ordering is easy. All you need is a valid prescription from your physician. Once you have this, simply complete our application order form and fax it to us, along with your original prescription. Upon receipt, your order will be processed and shipped directly to you.
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How do I place online prescription refill orders
Simply contact us toll-free at 1-877-210-3784 or email us your refill request at info@canadadrugstop.com.
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Is it safe to order from CanadaDrugStop.Com
Absolutely. It is as safe as having your prescriptions filled at your local pharmacy. The only difference is in the price – we're much cheaper. Your prescription is reviewed by a licensed physician, and once approved, is forwarded to our licensed pharmacy so that it may be filled.
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Where are my medications dispensed from?
All medications are dispensed from fully licensed pharmacies that meet the highest standards of safety and service. All medication orders are filled at affiliated CIPA certified licensed Canadian pharmacies and Pharmacy Checker certified international pharmacies. To verify a Canadian pharmacy CIPA certification or Pharmacy Checker certification, please click on their respective links. Through our mail-order pharmacy service, we ensure that you receive reliable, safe, and affordable medications.
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What's the difference between the branded products you sell and the ones I get locally?
The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy. They both come from the same exact manufacturer. Generally, the only real difference* is in the packaging and the price. Our packaging may be different from what you get locally, but we're also much cheaper.
* Other differences may include differences in trade name, form, and general appearance.
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Why are there packaging differences?
Due to differences in government regulation, different countries have different packaging requirements. For example, a product in Canada will have different packaging than the same product in the US even though both drugs are chemically and therapeutically equivalent and are manufactured by the same exact company.
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Why are your drugs so much cheaper?
Due to government price controls, medications from Canada and many other countries are often significantly cheaper than in the United States. Also, other countries may have more affordable generic versions of drugs, which may not yet be available in the US.
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How large a supply of my medication can I buy
You may only order as much as your physician prescribes for you. Also, all prescription shipments are limited to a maximum 90-day supply per medication. Thus, if your prescription is for a one year supply, we will ship you a 90-day supply once every three months. Note: It is permissible to issue 100 tab/capsule quantities under this restriction.
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Should I tell my doctor that I'm having my prescriptions filled in Canada?
You don't have to, but we recommend that you do. In fact, you can have them call us if they have any questions.
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What are ALL the costs associated with placing an order with CanadaDrugStop.Com?
For each order placed, your total charges include the cost of the medications plus shipping and handling fees for each package sent. Other fees may apply for select value-added services.
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How do Canadian drugs compare to drugs from other countries in terms of safety and effectiveness?
The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in many other leading first world nations. In fact, some of the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada.
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How can I contact CanadaDrugStop.Com?
Easy. Our customer service line is available from 5am-10pm PST, Monday through Friday, and 8am - 3pm PST Saturday-Sunday, at 1-877-210-3784.You can also email us at info@canadadrugstop.com.
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Once I place my online prescription order, how long does it take for me to receive my medications?
You should expect to receive your medications within 8-12 business days from the date we receive your order. To avoid delays, please fax all application order forms and original prescriptions to us at 1-877-210-3777, and use a credit card as your method of payment.
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What's the difference between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that company is the only one allowed to make that drug for a certain number of years (approximately 10 years in the US and 5-7 years in Canada). After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (i.e. Prozac) is called a brand name drug. Brand name drugs and their generics are identical in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive.
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What if I can't find my prescriptions online?
If you can't find your prescription online, you can call or email us and we'll see if it or an equivalent substitute is available.
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Do you charge a fee to have your licensed Canadian physician review and cosign my prescription?
No, we do not. The only thing we charge you is the cost of the medications, and shipping and handling for each package shipped to you.
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What do you charge for shipping on prescription and/or non-prescription orders?
We charge a single shipping fee of $10 per package sent to you. All packages arrive by regular Postal Service mail. Please allow 8 to 12 business days delivery for Canadian orders and 14 to 18 business days for international orders from the time we receive your order and prescriptions (if you are ordering prescription products). For overweight or oversized packages, additional shipping charges may apply. Please call for more details. All packages are fully insured against loss or damage. If for some reason you do not receive your package, we will reship your package to you free of charge. Should you have any questions concerning an order you placed or a package shipped, please contact our toll-free customer support center at 1-877-210-3784 during the hours of 5am-10pm PST, Monday through Friday, and 8am-3pm PST on Saturday-Sunday.
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Can I bundle my order with someone else's order into the same package?
Unfortunately, no. Each package shipped can only contain medications for a single person.
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Once I place my online prescription order, can I cancel it?
You can cancel your order so long as it hasn't yet been sent to our licensed pharmacy to be filled. Once filled, cancellations or refunds will not be possible. A cancellation fee of $30.00 will apply.
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How do you ship my medications to me?
All Canadian orders are shipped using Canada Post's Xpresspost Shipping Service. Also, Canadian orders can be tracked using a tracking number provided by Canada Post. Contact us for more details.
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What happens if my package gets lost or damaged in delivery?
All packages are covered against loss or damage so you don't ever have to worry about not getting your medications. If your package is lost or damaged, we will resend them to you.
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What payment methods do you accept?
We accept Visa and MasterCard. We also accept bank drafts or international money orders, however we will not begin processing your order until these instruments are received and cleared by our bank, thus delaying your order. Please make bank drafts or money orders payable to Canada Drug Stop. Personal checks are not accepted.
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When you charge my credit card, do you bill in US dollars or Canadian dollars?
If you're using Visa or MasterCard, we bill your credit card in US dollars.
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Do you charge any sales tax?
No, we don't charge you any sales tax.
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What is your return policy?
Unfortunately, once a medication has left the pharmacy, it cannot be returned for any reason. This policy is in accordance with the B.C. College of Pharmacists - Bylaw 5 (33. subsection 1). This is also in accordance with the Alberta College of Pharmacists Standard 5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996.
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Why do the pills I receive from you look different from the ones I get from my local pharmacy?
Brand name pills normally look different from generic versions, despite the fact that they include the same active ingredient and work in the exact same way. If you order a generic version of your pill medication from us, do not expect it to look exactly like the brand name version that you're used to. Not only that, but in Canada, there are some brand name pills that look a bit different than they do in your own country, even though they contain the same active ingredient and are manufactured by the exact same company. In the case of two different generics of the same drug, they will look different if they are manufactured by two different companies.
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What are the names of the companies that manufacture generic drugs in Canada?
The manufacturing of generic drugs in Canada are subject to the same strict approval and regulation as brand name drugs, and are used by millions of Canadians on a daily basis. The manufacturers of these generics include large, well-established and respected companies. Major manufacturers include Apotex, GenPharm, NovoPharm, PharmaScience, Taro, RatioPharm and Sabex.
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What's the difference between an initial online prescription order and a refill prescription order?
When placing refill orders, no other information needs to be provided, unless there has been a change in your shipping address, contact information, health, in the strengths or quantities of the medications you're taking, or in your preferred method of payment (in which case, this information needs to be provided). To place your refill order, simply call us toll-free at 1-877-210-3784 or email us at info@canadadrugstop.com. Be sure to provide us with your full name, telephone number and the details of the drugs you want us to refill (i.e. name, strength and quantity).
Once your prescription has expired (1 year from the date it was originally written), it will be necessary to provide us with a new original prescription issued by your doctor in order for us to continue filling your prescription.
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How come I can't download your order forms, documents or other promotional offers on your website?
If you are unable to download materials off of our website, it may be because your computer does not have the proper software. The order forms on our website are in both PDF format and in MS Word format. In order to download and properly open these documents, you'll need to have these programs. This may also be the reason why you are having trouble downloading other documents or promotional offers from our website.
To obtain a free copy of Adobe Acrobat Reader so that you may open Adobe PDF files Click Here., If you are unable to get these programs, please feel free to contact customer service at 1-877-210-3784. A customer service representative would be happy to fax or mail you all the materials you need.
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What happens if my package gets lost?
Due to rare occurrences with the postal service, packages can unfortunately get lost or experience delivery delays. This may be due to an incorrect address or postal issues beyond our control, which may result from adverse weather conditions affecting international mail, delays in international mail processing and clearance, or seasonal busy periods such as in December and January. If your order becomes lost in the mail, we will send you a replacement at no charge. However, you will be held liable for the lost package if it is determined that you have provided us with an incorrect mailing address or if you failed to provide us with a winter/summer address.
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What is your refund policy?
If you're not completely satisfied with your purchase from Canada Drug Stop and the medication has not been opened, we will either reship your order free of charge or offer you a full refund, including the shipping cost. In the event the medication package has been opened, don't worry! You will still be entitled to receive a refund up to 50% of its value.
In order to qualify for the full or partial refund or reshipment, you must first contact our customer support center for authorization. Once approved, the package must be returned to us via regular mail and postmarked within the first 14 days of receiving your order. Our call center will provide you with more details on how to return the package to us. Refunds or reshipments will only be issued upon receipt of your returned package.
Please note that no returned products are ever restocked or resold after being returned. All returned products are destroyed.
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CanadaDrugStop.com facilitates the review of your prescriptions and your general health. We forward all prescriptions to be filled at affiliated CIPA certified licensed Canadian pharmacies and PharmacyChecker certified international pharmacies.
To verify a Canadian pharmacy CIPA certification or Pharmacy Checker certification, please click on their respective links.
